Red Banner Return and Refund Policy
Last updated: March 16, 2026
At Red Banner, many of our products are custom made, made to order, or produced specifically for a customer after approval. Because of that, our refund and return policy is different for custom items than it is for non-custom items.
Please read this policy carefully before placing an order.
1. Custom and Personalized Items
Custom, personalized, made-to-order, or proof-approved items are final sale.
This includes items that involve:
- custom artwork
- uploaded logos or designs
- name personalization
- custom text
- special order garments or products
- proof or mockup approval
- made-to-order production
- wholesale custom production
Once a proof or mockup has been approved, or once production has begun, the order cannot be cancelled, returned, or refunded except in cases of confirmed damage, defect, or our error.
2. Deposits
For certain custom orders, Red Banner may require a deposit before work begins.
Deposits are generally non-refundable once work has started, including when we have begun:
- design work
- mockup creation
- sourcing garments or materials
- setup or digitizing
- production preparation
- scheduling the order for production
If a cancellation is requested before work begins, any refund of a deposit will be subject to any non-recoverable costs already incurred.
3. Non-Custom Items
If we offer non-custom, non-personalized items on our shop, those items may be eligible for return or refund only if:
- the item is unused and unworn
- the item is in its original condition
- the return request is made within 14 days of delivery
- the item is not marked as final sale
Return shipping costs for non-custom returns are the responsibility of the customer unless the return is due to damage, defect, or our error.
Original shipping charges are non-refundable unless the issue was caused by Red Banner.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect due to our error, please contact us as soon as possible at:
info@helloredbanner.com
419-405-8822
Please include:
- your name
- order number if available
- a description of the issue
- clear photos of the item and the problem
We may choose to repair, replace, remake, issue store credit, or issue a refund depending on the nature of the issue.
We reserve the right to review each claim before approving a refund or replacement.
5. Proof Approval and Customer Errors
It is the customer’s responsibility to review proofs, mockups, invoices, and order details carefully before approval.
This includes checking:
- spelling
- names
- dates
- sizing
- quantities
- colors
- placement
- garment choice
- shipping information
Once a proof or mockup has been approved, Red Banner is not responsible for errors that were present in the approved proof or order details supplied by the customer.
Orders approved with customer-provided errors are not eligible for refund or return.
6. Color and Product Variation
We make reasonable efforts to display and describe products accurately, but slight variations may occur.
This can include differences in:
- garment shade
- thread color
- print color
- sizing tolerance
- mockup appearance
- screen display color
- item placement
Minor variations that are normal in the custom apparel and printing process are not considered defects and do not qualify for refunds.
7. Shipping Delays
Production and shipping times are estimates only.
Refunds are not issued solely because of carrier delays, shipping delays outside our control, supply chain issues, or delays caused by late customer responses, delayed proof approval, or unavailable products.
If there is a major delay affecting your order, we will make reasonable efforts to communicate updates.
8. Lost Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
If a package is lost or marked delivered but cannot be located, please contact us and we will try to help. However, refund or replacement decisions for lost packages may depend on carrier records, shipping status, address accuracy, and the circumstances of the shipment.
9. Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect due to our error:
- custom items
- personalized items
- proof-approved items
- made-to-order items
- wholesale custom orders
- items marked final sale
- used, worn, washed, or altered items
10. Refused or Undeliverable Packages
If an order is refused, returned to sender, or undeliverable because of an incorrect address provided by the customer, we may deduct original shipping charges, return shipping charges, restocking costs, or other non-recoverable costs from any refund, where applicable.
11. Right to Refuse Refunds
We reserve the right to refuse a return or refund request if:
- the request falls outside this policy
- the item has been used, worn, washed, or altered
- the issue is due to customer-approved artwork or proof errors
- the request involves normal variation in custom production
- insufficient information is provided to review the claim
12. Contact Us
If you have questions about this Refund Policy or need help with an order, please contact us at:
Email: info@helloredbanner.com
Phone: 419-405-8822